As most of the new internet marketers have realized, the way to reach the first page of Google and other search engines is by building customer service-oriented websites. And, the way to build customer service-oriented websites is by using chat bots. These chat bots are automated programs that interact with real live people in online forums, chatting communities, and social networking sites in order to facilitate interaction and discussion between the two parties. The customer service interaction takes place through text chat. The chat bot serves as an expert advisor on various topics ranging from product information, technical support, customer service queries, etc.,
It is also commonly used in helping companies and businesses establish long-term relationships with their customers. Customer support chat bots act as customer relationship managers, coordinating with the customer support staff in order to resolve various issues, raise questions and clarify policies and procedures. For instance, a user may get stuck in Google checkout, having trouble with a payment gateway, or getting unable to connect to the merchant's site. In such cases, the chat bots act as expert advisors by tracking down the necessary assistance and explaining to the users the process of how to go about the problem.
There is no doubt that using website chat Bots for customer support purposes is a time-saver, especially for small businesses. Chat Bots help businesses reduce costs associated with manual customer support and thereby improve customer satisfaction. In most cases, users do not have to interact directly with a customer service representative in order to have their questions answered. This means that businesses do not need to spend valuable time training their employees on answering questions. Instead, they can simply let the chatbot do the talking.
Another advantage is that most of these chat bots are completely customizable. They can be configured to carry out voice messages and even video messages in order to maximize effectiveness and efficiency. In fact, some examples of these technologies even allow users to conduct live video conversations (such as those found on YouTube). The customization options allow companies to set limits to the amount of information that will be discussed in each conversation, which means that users are more likely to receive useful answers to their inquiries.
While having a discussion with a real person is always best, sometimes it is just not possible. In such cases, using a chat bot is an excellent alternative. For example, Real Simple's Web Help feature offers many of the same options as other websites that offer chatbot examples. However, the real genius of this feature is that it is automated. In other words, Web Help is always available and never goes offline. Therefore, it is always a good idea for businesses to use this rather than a live chat representative.
Online chat Bots are also helpful for smaller businesses. Because smaller businesses often lack the resources that larger corporations do, it is sometimes difficult to generate enough leads to generate significant revenue. These Chat Bots are simply good at getting companies to stay in touch with their customers, which is something that any real person cannot do.
In order to make the best website chatbot example, businesses must first determine which type of bot will be best for their needs. Aids from order fulfillment is one option, as well as order confirmations. Order confirmations are a must for many businesses because they are used to ensure that businesses are actually shipping products. Chat Bots are also good at providing customer service. Chat Bots are not actual people, so they cannot say "my bad", "my god" or "my out".
In order for business bots to work effectively, they must be interactive. Businesses that try to use chat bots without making them interactive can quickly lose their user base. Bot conversationalists must understand how humans think in order to not alienate their users or turn them off to the idea of using the chat system at all. Luckily, most businesses have a good understanding of how chat Bots work in order to utilize this to their advantage.